A
Airport

Salzburg, approx. 70 km away. Phone: +43 662 85 80-0

Arrival and departure

Reserved rooms are available from 3:00 PM on the day of arrival. To ensure the next guest can move into a clean room on time, we kindly ask you to vacate your room by 11:00 AM on the day of departure. You’re welcome to use the hotel facilities until the evening on your departure day (for a surcharge of €45 per person).

B
Banks

The following banks have a branch in Schladming:

Steiermärkische Sparkasse, Hauptplatz 13, with ATM. Opening hours: Monday to Friday 8:30 AM – 4:00 PM.

Raiffeisenbank, Schulgasse 189, with ATM. Phone: +3685 22234. Opening hours: Monday to Friday 8:00 AM – 12:00 PM, and Monday and Friday also 2:30 PM – 4:30 PM.

Bathrobe

We’ve prepared bathrobes for you in your room. They are available free of charge during your stay. Use the golden pin to mark your bathrobe so it doesn’t get mixed up.

We also offer our loungewear: a very comfortable two-piece set made of 100% cotton in several beautiful colours. It can be worn around the hotel instead of a bathrobe, as pyjamas, or as loungewear.

The price for this soft set is €99.00—a comfortable keepsake for home. It’s also ideal as a gift or souvenir.

Bike rental

Our partner Bründl Sports at the Planai Stadium has the latest bikes ready for you. Please reserve your bikes one day in advance via this link: https://www.bruendl.at/de/rent/online-reservierung?partnerId=noa-schladming

Bikes you bring with you—locked only—can be stored in the ski and bike cellar. The hotel accepts no liability.

Breakfast

We serve breakfast in the restaurant from 7:30 AM to 11:00 AM. For breakfast in your room or in our Sky Lounge, please reserve the evening before. You’ll find the selection in our InRoom menu. Please fill it out by 6:00 PM the evening before and hang it on the outside of your room door.

Bus/train connections

Our train station is a 5-minute walk from the hotel. You’ll find the best connections in our app or at reception.

C
Cancellation policy

Detailed information on our website, in the hotel app, or at the hotel reception.

Car rental

Our BMW rental car is available for you to use. Please make reservations directly at reception.

Church services in Schladming

Catholic church: Monday to Friday usually 10:00 AM, Sunday 10:00 AM.

Protestant church: Sunday usually 9:30 AM.

Cleaning/laundry

We offer a laundry and dry-cleaning service for a fee. Please place your dirty laundry in the designated laundry bag. Within 2–3 working days at the latest, you’ll receive everything back freshly cleaned and ironed.

Cosmetics/massage/treatments

You’ll be delighted by the great options in our spa area. Mathias is looking forward to advising and pampering you.

Opening hours: daily 12:00 PM – 8:00 PM. Reservations at reception or via the spa extension.

Credit cards

ATM card, EC/Mastercard, Visa, and cash as well!

Cryo cold chamber

Our cryo chamber works with extremely low temperatures (down to −100°C) and delivers targeted cold stimuli that activate the body in a very short time. The session lasts only a few minutes and can promote circulation, support recovery, and relieve muscles and joints. At the same time, metabolism is stimulated, creating a feeling of freshness, clarity, and energy.

Reservations at reception or via the cryo chamber extension.

D
Dinner

We serve dinner from 6:30 PM to 9:00 PM. If you’ve booked half board – can be booked before arrival or on arrival, surcharge €57 per person – a table in the restaurant is reserved for you. For à la carte dinner, please reserve your table by 3:00 PM on the day, otherwise we can’t guarantee availability. We serve two daily changing 5-course menus and a menu with Austrian classics.

Doctors

General practitioners/family doctors in Schladming:

Dr. med. univ. MSc Klaus Karrer, Phone: +43 3687 22589, Siederg 268, 8970 Schladming

Private doctor Dr. Maria-Anna Thier, Phone: +43 3687 22470, Europaplatz 585, 8970 Schladming

Hospital in Schladming:
Klinik Diakonissen Schladming, Phone: +43 3687 20200, Salzburger Straße 777, 8970 Schladming

Dogs

Please understand that dogs are not allowed in the wellness area, but may be taken into the restaurant (separate area). We charge €35.00 per day and pet, without food.

E
Email service

Please contact the hotel reception. Reception extension.

Emergency exits

Please note the floor plan on your room door and the escape route information in the public areas.

Excursion options

The region offers a wide range of excursion options. In our app and in your in-room folder, you’ll find not only all offers of the Dachstein Tauern Summer Card, but also many of our insider tips that show the beauty of our nature in a peaceful way.

Extras at the hotel

On request, we can charge all extras to your room bill so you can enjoy your holiday largely cash-free. Please sign each receipt to avoid any discrepancies.

F
Fire

Our hotel is built and equipped to the latest fire safety regulations and has a fully automatic fire alarm system. Please observe the fire safety information in the entrance area of your room. In any case, please remain calm.

Fitness room

Located on the first floor and open for you from 7:00 AM to 7:00 PM.

Flowers

Our hotel reception will arrange any bouquet or arrangement you’d like.

Further questions

We’ll be happy to answer any further questions at the hotel reception.

G
Golf Club Schladming Dachstein

The 18-hole golf course is just 6 km from the hotel. There is a 20% discount. Phone: +43 3686 2630

Golf courses

We’ll take care of your tee times. For this, the reservation must include your handicap (HCP) and home club.

H
Hairdresser

Color, Cut & Styling, Erzherzog-Johann-Straße 248 in Schladming. Tel: +43 3687 22606. Opening hours: Tue – Fri 8:00 AM – 6:00 PM, Sat 8:00 AM – 12:00 PM.

Haarkunst, Ramsauer Straße 129 in Schladming. Tel: +43 650 6703775. Opening hours: Tue – Fri 9:00 AM – 6:00 PM, Sat 8:00 AM – 12:00 PM.

Hoaschoaf my Melanie, Lendplatz 359 in Schladming. Tel: +43 650 6703775. Opening hours: Mon – Wed, Fri 8:00 AM – 6:00 PM, Sat 8:00 AM – 1:00 PM.

Housekeeping

Our head housekeeper, Ms Ljubica, is on the move for you. The easiest way to reach her is via the hotel reception or the reception extension.

I
Insider tips

In addition to the wide range of offers from the Schladming Dachstein Summer Card and Ski Amadé, we’ve put together insider tips especially for our guests. These are mostly tour suggestions where—if you meet anyone at all—you’ll mostly run into locals.

Ironing service

Please contact housekeeping or the hotel reception. Reception extension.

J
JetPeel

Beauty that goes deeper. Some touches aren’t felt on the skin, but beneath it. JetPeel™ is a highly effective, needle-free treatment technology—developed from aerospace—and today the gold standard when it comes to deep-acting skincare.

Microfine jet streams of oxygen and active ingredients gently but effectively penetrate the top layer of skin – without any pain or downtime. Pores are cleansed, the skin is deeply moisturized, tightened and visibly regenerated.

You’ll find our spa menu with all information and prices in the info folder. To book an appointment, please call the spa extension.

L
Lobby bar

Open from 7:30 AM to 12:00 AM.

Enjoy a cup of coffee, a cold glass of beer, or a fine glass of wine, served in our cosy bar or lounge.

Lost and found

Managed by our head housekeeper. If you’re missing something, please contact the hotel reception.

Lounge Wear

Our loungewear is a very comfortable two-piece set made of 100% cotton in several beautiful colours and can be worn around the hotel instead of a bathrobe, as pyjamas, or as loungewear.

The price for this soft set is €99.00—a comfortable keepsake for home, and also ideal as a gift or souvenir.

Luggage service

We’re happy to help with your luggage. Please contact the hotel reception. Reception extension.

M
Medical on-call service

More info at the hotel reception.

Messages

We store any incoming messages you don’t receive personally for you via our info system on the TV. If the message icon on the TV is activated, please follow the on-screen instructions.

Minibar

Coffee and tea, as well as our BWT Diamond Water, are included. Prices for the rest of the selection can be found on the minibar list.

P
Parking

Free parking is available in the courtyard or in our car park directly opposite the hotel.

Pharmacy

You’ll find Edelweiss Pharmacy at Pfarrgasse 677 in Schladming. Phone: +43 3687 22577

Opening hours: Monday to Friday 8:00 AM – 12:00 PM and 2:00 PM – 6:00 PM, Saturday 8:00 AM – 12:00 PM.

You’ll find Planai West Pharmacy at Salzburger Straße 304 in Schladming. Phone: +43 3687 21700

Opening hours: Monday to Friday 8:00 AM – 12:00 PM and 2:00 PM – 6:00 PM, Saturday 8:00 AM – 12:00 PM.

Pool

Our pool is open for you daily from 7:00 AM to 9:00 PM.

You’ll find bath towels in your bath bag in your room or in the Sky Lounge.

Post & daily newspapers

The hotel reception will be happy to take care of your incoming and outgoing mail. Daily newspapers can be ordered at reception.

Private Cinema

An evening for two. Completely private. Very close.

For this moment, the private cinema at nōa is yours alone. Dimmed lights, comfortable seats—whether film classics or your favourite concert—champagne and fine finger food. Please see the cinema programme in your info folder or in the hotel app for the selection.

Please make reservations at reception or via the reception extension.

R
Radio stations

Access via your TV—see TV programme!

Restaurant

Meals:

Breakfast: 7:30 AM – 10:30 AM
Day menu: 12:00 PM – 6:00 PM
Afternoon snack: 2:00 PM – 3:30 PM
Dinner: 6:30 PM – 9:00 PM

At breakfast, you can choose your table freely; for dinner, our restaurant manager has reserved a lovely table for you. If you have any requests, please contact him directly or speak to reception.

Room bill

You’ll receive your hotel bill by email on the evening before departure, and you can also pay directly.

You’re welcome to pay at the hotel reception at any time from 7:00 AM to 9:00 PM (also already on the evening before departure). Please remember to pay for any consumption after billing. Please return the key card at reception, otherwise we will have to charge €5.00 for a replacement.

Room service

Please order your in-room breakfast the evening before.

Room service from 12:00 PM – 11:00 PM. Please see your InRoom menu for the selection.

We charge a room service fee of €2.50 per person. Reception extension.

S
Safe

In your room (in the wardrobe) you’ll find a safe for your valuables. Insurance cover up to €7,000.00 is only guaranteed for valuables deposited in the safe. Detailed insurance conditions are available on request at the hotel reception.

1) When you enter your room, the safe is open and you can enter your personal code.
2) To open: enter the 4 digits; the door will pop open. To close, close the door and press the “Close” button.
3) When you depart, please be sure to leave the safe door open. Thank you.

Sauna

Located on the 3rd floor and open for you daily from 3:00 PM to 9:00 PM. Our spa offers a combined Finnish and bio sauna, the Espuro steam foam bath, as well as a relaxation area.

Schladming-Dachstein Card

You’ll find more information in our hotel app.

Seminar

A room for 10–12 people incl. touch TV can be reserved.

More information at reception.

Shopping Guide

With our Shopping Guide, selected doors in Schladming open to you. Together with special shops in the region, we’ve created partnerships that offer you small benefits, personal touches, and occasionally exclusive time slots such as late-night shopping.

Each partner was chosen deliberately—for quality, style, and that certain something. Discover Schladming in a new, pleasantly uncomplicated way.

Please see the Shopping Guide in your room or the hotel app for more information.

Smokers

We are a non-smoking hotel. Smoking is therefore only permitted outside the hotel.

Sports and activity support

Please see our hotel app or the information board at reception for the current leisure programme. Hiking guide and fitness trainer Robin is also happy to offer personal training. Enquiries: fitness extension.

T
Table reservations

If you’ve booked half board, a lovely table is already reserved for you. For à la carte, please contact our restaurant manager or reception. Restaurant extension.

Taxi

We’ll be happy to book your taxi.

Taxi Tom: +43 664 88332750
Alpentaxi: +43 664 2000550

Or please contact the hotel reception.

Telephone

You’ll find the operating instructions and the most important phone numbers next to your room phone, and they are also programmed into it.

Please dial “0” for an outside line. Your room number is also your phone number. Our call charges are calculated very generously and can be requested in detail via the hotel reception. High-speed internet connection (Broadband X ADSL) and wireless LAN are available with your own laptop in our seminar rooms; Wi-Fi is also available in the hotel lobby.

If you use the telephone, please let reception know when you check out.

Tennis

To reserve a court at the local indoor tennis hall or at the Schladming tennis courts, please call 0676 82585215 or contact the hotel reception.

TV channels

The current programme guide is available in your room. You’re also welcome to stream Netflix, Sky, etc. on the in-room TV using your own account.

W
Wake-up call

Via your room phone or the hotel reception.

We accept no liability for wake-up calls that are not carried out.

Wellness area

Opening hours:

Fitness room, pool, relaxation rooms: daily 7:00 AM – 9:00 PM
Sauna, steam foam bath: daily 3:00 PM – 9:00 PM
Massage, cosmetics, JetPeel, cryo chamber: Monday to Saturday 12:00 PM – 8:00 PM